Overview Jivochat é Gratis
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat é Gratis
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Jivochat é Gratis
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole site looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main site , I clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying other programs using a wider selection of attributes To satisfy their future clients. Jivochat é Gratis