Introduction Jivochat EspañOl
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Jivochat EspañOl
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Jivochat EspañOl
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The entire website looks really nice and that I can even say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary site , I clicked on the chat window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other plans with a larger range of features To satisfy their future customers. Jivochat EspañOl