Overview Jivochat Facebook
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat Facebook
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Jivochat Facebook
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the design, The entire website looks really nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and supplying other programs using a larger range of features To satisfy their future clients. Jivochat Facebook