Overview Jivochat Features
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Jivochat Features
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about all the folks on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Features
A nice addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the quality of your customer service.
In terms of the Plan, The entire website looks really nice and that I may also say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the primary websiteI clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a basic live chat option, it actually will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing different plans using a wider range of attributes To meet their future clients. Jivochat Features