Introduction Jivochat For Windows
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Jivochat For Windows
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Jivochat For Windows
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the Plan, The entire site looks very nice and I may also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main website, I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other plans using a larger selection of attributes To satisfy their future customers. Jivochat For Windows