Overview Jivochat Free
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Free
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little feature is put on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Free
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire website looks really nice and I may also say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary site , I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and supplying other programs using a larger range of attributes To satisfy their future customers. Jivochat Free