Introduction Jivochat Help
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Jivochat Help
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Help
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
Concerning the Plan, The whole site looks really nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me though: when I was on the primary website, I clicked on the chat window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing other plans using a wider range of features To meet their future clients. Jivochat Help