Introduction Jivochat Iframe
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Jivochat Iframe
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Iframe
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and I can even say that UX does not lack in that section. There’s one thing which confused me when I was on the main site , I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and providing other plans using a larger selection of attributes To satisfy their future customers. Jivochat Iframe