Summary Jivochat Inc Owner
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Inc Owner
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Inc Owner
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I may also say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the primary site , I clicked on the conversation window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing other plans using a wider range of attributes To satisfy their future clients. Jivochat Inc Owner