Introduction Jivochat Iphone App
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Iphone App
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Iphone App
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the design, The entire site looks really nice and I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying other plans with a larger selection of features To satisfy their future customers. Jivochat Iphone App