Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little feature is put on the right and it’s useful when targeting your clients’ needs. What is more, below we have website visitors department, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
In terms of the design, The whole site looks really nice and I may even say that UX does not lack in that department. There is one thing which confused me though: when I was on the main websiteI clicked on the conversation window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it actually does come for a reasonable price.