Summary Jivochat Joomla
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Jivochat Joomla
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, accessible in the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Jivochat Joomla
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The entire website looks very nice and I can even say that UX does not lack in that section. There is one thing which confused me though: when I had been on the primary site I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other programs with a larger selection of features To satisfy their future customers. Jivochat Joomla