Introduction Jivochat Linkedin
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Jivochat Linkedin
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each of the people on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Jivochat Linkedin
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a standard live chat option, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying different programs using a wider range of features To meet their future customers. Jivochat Linkedin