Summary Jivochat Live Chat Official
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Live Chat Official
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Live Chat Official
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer services.
Concerning the design, The entire website looks really nice and that I may even say that UX doesn’t lack in that department. There is one thing which confused me though: when I had been on the primary website, I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and supplying different plans using a wider selection of attributes To satisfy their future clients. Jivochat Live Chat Official