Introduction Jivochat Location
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Location
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Jivochat Location
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
In terms of the Plan, The whole website looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing other plans using a wider range of features To satisfy their future clients. Jivochat Location