Introduction Jivochat Mac
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Mac
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox section, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Mac
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the level of your customer services.
Concerning the design, The whole site looks very nice and that I may even say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the primary websiteI clicked on the chat window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a larger range of features To meet their future customers. Jivochat Mac