Introduction Jivochat Magento
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Jivochat Magento
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Magento
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer services.
Concerning the design, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There’s one thing which confused me when I was on the primary site I clicked on the chat window three times, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a wider range of features To satisfy their future customers. Jivochat Magento