Overview Jivochat Manual
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Manual
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Manual
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The whole website looks really nice and I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the conversation window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and supplying different plans using a wider selection of features To satisfy their future clients. Jivochat Manual