Overview Jivochat Nedir
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Nedir
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Jivochat Nedir
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and I can even say that UX does not lack in that section. There’s one thing that confused me when I was on the main site I clicked on the conversation window three days, before I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying different programs using a larger range of attributes To satisfy their future customers. Jivochat Nedir