Overview Jivochat Online
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Jivochat Online
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available in the program’s sidebar — there land all the incoming requests from the customers. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Online
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
In terms of the design, The entire site looks really nice and I can even say that UX doesn’t lack in that department. There is one thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing other plans with a larger range of attributes To meet their future clients. Jivochat Online