Introduction Jivochat Open
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Jivochat Open
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Open
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
In terms of the design, The whole website looks very nice and I may even say that UX does not lack in that department. There is 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing other plans with a wider selection of features To satisfy their future clients. Jivochat Open