Overview Jivochat Options
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Jivochat Options
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there territory each the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Options
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the Plan, The entire site looks very nice and I may also say that UX does not lack in that section. There’s one thing which confused me when I had been on the main website, I clicked on the chat window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing other plans using a larger selection of attributes To meet their future clients. Jivochat Options