Summary Jivochat Ou Zopim
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Jivochat Ou Zopim
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Jivochat Ou Zopim
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer services.
Concerning the design, The whole site looks really nice and that I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the primary website, I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and supplying different programs with a larger selection of features To meet their future clients. Jivochat Ou Zopim