Introduction Jivochat Pointer
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Jivochat Pointer
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Pointer
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to answer. All messages from social networks look directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that department. There is 1 thing which confused me when I was on the main websiteI clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying other programs with a larger range of features To satisfy their future clients. Jivochat Pointer