There is no motive live chat should not be simple. Jivochat
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and all of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within minutes of communication through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can track your traffic. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to begin speaking about, and you even have the tools for making canned responses for certain components of your site. Jivochat
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats come in real-time), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and following the dialog. Feel free to modify about colors, set causes for when the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the move. For example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is constantly managed, as it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will discover for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you an idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the website for all plans. Jivochat
Pure Chat does not have a free trial. However, you don’t want one at all, since the company offers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and service for ten consumers, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large aid teams. Jivochat