Overview Jivochat Rest Api
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Jivochat Rest Api
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available from the program’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Jivochat Rest Api
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the level of your customer service.
In terms of the design, The whole website looks really nice and I can even say that UX does not lack in that section. There is one thing that confused me though: when I was on the primary website, I clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and supplying other programs using a wider selection of attributes To satisfy their future clients. Jivochat Rest Api