Introduction Jivochat Settings
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Settings
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors section, telling us about all the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Jivochat Settings
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
Concerning the Plan, The whole website looks really nice and that I can also say that UX does not lack in that department. There’s one thing that confused me though: when I was on the primary site , I clicked on the chat window three times, before I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying different programs using a larger selection of features To meet their future customers. Jivochat Settings