Introduction Jivochat Setup
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat Setup
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is put on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all of the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Setup
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer services.
In terms of the Plan, The entire site looks really nice and that I may even say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the primary site , I clicked on the chat window three days, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying different plans using a larger selection of attributes To meet their future clients. Jivochat Setup