Introduction Jivochat Slack
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Jivochat Slack
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Slack
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the level of your customer services.
In terms of the Plan, The whole website looks very nice and that I may also say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the main site , I clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying different programs with a larger selection of attributes To satisfy their future clients. Jivochat Slack