Summary Jivochat Support
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Jivochat Support
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Support
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer services.
In terms of the design, The entire website looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I was on the primary site , I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a standard live chat option, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and providing different plans using a wider range of features To satisfy their future customers. Jivochat Support