Overview Jivochat Templates
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat Templates
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, available from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Templates
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The entire site looks really nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary website, I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and providing other programs with a larger selection of features To meet their future customers. Jivochat Templates