Overview Jivochat Tutorial
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Tutorial
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Jivochat Tutorial
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks very nice and I may also say that UX does not lack in that section. There is one thing which confused me though: when I was on the primary site , I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and supplying other programs with a larger selection of attributes To satisfy their future clients. Jivochat Tutorial