Introduction Jivochat Web App
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Jivochat Web App
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there territory all of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each of the people on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Web App
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the Plan, The entire website looks very nice and that I can also say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying other plans with a wider selection of features To satisfy their future clients. Jivochat Web App