Overview Jivochat Whmcs
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Jivochat Whmcs
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Whmcs
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer services.
Concerning the Plan, The entire website looks really nice and that I can even say that UX does not lack in that section. There is one thing which confused me though: when I was on the main site I clicked on the chat window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and providing different plans using a larger selection of attributes To meet their future clients. Jivochat Whmcs