Summary Jivochat Wikipedia
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Jivochat Wikipedia
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible from the program’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about each of the people on our site.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Wikipedia
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the Plan, The whole website looks really nice and that I may also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main site , I clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing other plans using a wider range of attributes To satisfy their future customers. Jivochat Wikipedia