Summary Jivochat WordPress Setup
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat WordPress Setup
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible in the program’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Jivochat WordPress Setup
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the level of your customer services.
Concerning the design, The whole website looks very nice and I may even say that UX does not lack in that department. There’s one thing that confused me though: when I had been on the primary websiteI clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and supplying other plans using a wider selection of attributes To satisfy their future clients. Jivochat WordPress Setup