Overview Jivosite Admin
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Jivosite Admin
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivosite Admin
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole website looks really nice and that I may even say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and supplying other programs using a wider range of features To meet their future customers. Jivosite Admin