Summary Jivosite App
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Jivosite App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Jivosite App
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the Plan, The whole website looks very nice and that I can even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the primary site I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and supplying other plans with a larger range of attributes To satisfy their future clients. Jivosite App