Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Jivosite
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this handy little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about all of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Jivosite
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the quality of your customer service.
In terms of the design, The entire site looks really nice and that I may even say that UX doesn’t lack in that section. There’s one thing which confused me though: when I was on the main site , I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing other plans using a wider range of features To meet their future clients. Jivosite