Summary Jivosite Mmm
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Jivosite Mmm
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox section, available in the program’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Jivosite Mmm
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the design, The entire site looks very nice and I can also say that UX does not lack in that section. There’s one thing which confused me when I had been on the main site I clicked on the conversation window three days, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying other programs using a larger selection of attributes To satisfy their future clients. Jivosite Mmm