Overview Joomla 1
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Joomla 1
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available from the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Joomla 1
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The whole site looks really nice and I can also say that UX does not lack in that section. There is 1 thing which confused me when I had been on the primary websiteI clicked on the chat window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing different programs with a wider selection of features To meet their future clients. Joomla 1