Intro Joomla 3 Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your site is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Joomla 3 Live Chat
The Live chat program itself is much more involved than your average customer. You will be able to see each of those visitors that are on your website at any given time, in addition to their IP address, their own referral source, their local time, operating system and a whole lot more. While some of this information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which seems a little old fashioned. It looks like it’s packed with ads, except it is just a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between representatives. The other agent can follow the case and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Joomla 3 Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Joomla 3 Live Chat