Overview Joomla Chat Extension
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of this particular tool, and having live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Joomla Chat Extension
The Live chat app itself is a great deal more involved than your normal client. You will have the ability to observe every one of the visitors which are on your site at any given time, in addition to their IP address, their referral source, their local time, operating system and much more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which seems somewhat old fashioned. It seems like it’s packed with ads, except it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. The other agent can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Joomla Chat Extension
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Joomla Chat Extension