Overview Joomla Chat Module Free
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Joomla Chat Module Free
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, accessible in the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about all of the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Joomla Chat Module Free
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the level of your customer services.
In terms of the design, The entire website looks really nice and I can also say that UX does not lack in that section. There’s 1 thing that confused me though: when I had been on the primary websiteI clicked on the conversation window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and providing other plans using a larger range of features To meet their future clients. Joomla Chat Module Free