Overview Joomla Chat Module Free
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Joomla Chat Module Free
The Live chat app itself is much more involved than your normal customer. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their IP address, their referral source, their local time, working system and much more. While some of this information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Joomla Chat Module Free
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Joomla Chat Module Free