Overview Joomla Chat Module
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and having live chat available on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Joomla Chat Module
The Live chat program itself is much more involved than your normal customer. You will have the ability to see every one of those visitors which are on your website at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. Though some of the information is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that looks a little old fashioned. It looks like it’s full of advertisements, but it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. The other representative can follow-up the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Joomla Chat Module
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you may find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Joomla Chat Module