Overview Joomla Code Editor
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Joomla Code Editor
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there territory each of the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Joomla Code Editor
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
Concerning the Plan, The entire website looks really nice and that I may even say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main websiteI clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and supplying other programs with a larger selection of features To satisfy their future customers. Joomla Code Editor