Introduction Joomla Code
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Joomla Code
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Joomla Code
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the Plan, The whole site looks very nice and I may even say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the primary websiteI clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different programs using a wider selection of attributes To meet their future clients. Joomla Code