Introduction Joomla Facebook Connect
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Joomla Facebook Connect
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Joomla Facebook Connect
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The entire site looks really nice and that I can even say that UX does not lack in that section. There’s one thing that confused me when I was on the primary website, I clicked on the conversation window three days, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a standard live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and providing different programs with a larger range of features To meet their future customers. Joomla Facebook Connect