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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Joomla Ftp Access
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors department, informing us about all the people on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Joomla Ftp Access
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
In terms of the design, The entire site looks very nice and that I may even say that UX does not lack in that department. There is one thing that confused me when I had been on the main site I clicked on the chat window three days, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing other plans using a larger range of attributes To meet their future clients. Joomla Ftp Access